Shipping & Handling

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders placed on Friday and weekends will be shipped on Monday or the next business day. However, on some occasions, orders may take up to 2-3 business days to process and ship. Depending on the weight and value of your order, we use the following shipping carriers: UPS and the United States Postal Service (USPS). WE DO NOT CHARGE YOUR CREDIT CARD UNTIL WE SHIP.

We ship to all states within the USA only.

You can view your shipping rate by going to checkout and entering your billing and shipping information during the first step of checkout. You DO NOT have to place your order or enter your credit card number in order to view your shipping rate.

Returns

If you are not satisfied with any of the products you receive, you may return the item within 14 days of the delivery date for a refund. All returned items are subject to a 20% restocking fee . Please note that original shipping charges are non-refundable. There are no refunds on any item(s) that has been used or don't have its original packaging. To qualify for a refund, ALL items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Any electrial appliance that has been opened/used, and the seal of the electrical cord has been untied - return will not be honored and there will be no refund issued.

We will refund your money to the credit card you used to purchase your item. Within 30 days of receiving and processing your return, we will issue a refund. Depending on your billing cycle, the refund will reflect on your statement within 2 billing statements.

Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.

If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. This RMA number must be written on the outside of the box, and please include the packing slip inside. Please note that we cannot issue a refund for items returned without this authorization number. For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods. We prefer return requests be handled ONLY through email to expedite your return.

We will notify you via e-mail of your refund once we have received and processed your returned product. Please note that we can refund shipping costs only if the return is a result of our error.

We provide no refunds for unauthorized items returned to us. All merchandise being returned must be authorized before you return it, and must be arranged within 14 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of Deva Hair and will be disposed of.

Exchange

Unfortunately at this time, Deva Hair cannot process exchanges. If you would like to exchange an item for a different one, please return the original item by requesting a "Return Merchandise Authorization (RMA)" number and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 7 to 10 business days to process returns once they arrive at our Returns Center.

Back Orders

Usually when an item is back ordered, the order button for the back ordered product becomes unavailable, until we re-order and re-process the order for the item. Occasionally we run out of stock in certain items and people order them before we have time to take them off the site. We apologize for any inconvenience this causes. If you place an order that contains in-stock and out-of-stock items, we will ship the in-stock items to you right away and cancel the out of stock items. However, we do reserve the right in some cases to hold your order until all the products are in. We will only do this if we are expecting to receive the backordered items within a few days. We do not do separate shipments. Be advised that your credit card will not be charged until items are shipped.